Shop Policies
At Painted Dog Designs, we want every customer to feel confident shopping with us. If you have any questions about a product, your order, shipping, or anything else, please don’t hesitate to reach out. We believe customer care should be just as thoughtful as the handmade items we create.
If there is ever a problem with your order, we will always do our best to make it right. You can contact us through our contact page or by email at [your Gmail address], and we will respond as soon as possible.
Shipping Policy At Painted Dog Designs, we are committed to delivering your orders promptly and efficiently. Please review our Shipping Policy below for information on shipping methods, costs, and delivery times. 1. Shipping Destinations We currently only ship to addresses within the United States. 2. Processing Time Order Processing: Orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Custom Orders: Custom or personalized orders may require additional processing time. Specific details will be provided at the time of purchase. 3. Shipping Methods *We reserve the right to change the selected shipping option if a cheaper option is available in order to save you money. 4. Free Shipping We offer free standard shipping on orders over $50 within the US. Free shipping will be automatically applied at checkout. 5. Order Tracking Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through our website or the carrier's website. 6. Delivery Timeframes Delivery times are estimates and commence from the date of shipping rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. *Please note that delivery times may be affected by factors beyond our control, such as inclement weather, holidays and carrier delays. 7. Shipping Address Please ensure that the shipping address provided at checkout is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, please contact us immediately at painteddogdesigns22@gmail.com 8. Undeliverable Packages If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply. 9. Lost or Damaged Packages We are not liable for lost or damaged packages once they have been handed over to the carrier. However, if your package is lost or damaged, please contact us at painteddogdesigns22@gmail.com and we will work with you to resolve the issue. 10. Contact Us If you have any questions or concerns about our Shipping Policy, please contact us at: Painted Dog Designs Andrea Deck painteddogdesigns22@gmail.com Thank you for shopping with us! Last Updated: 3/23/2026
Privacy Policy At Painted Dog Designs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we help keep it safe when you visit our website or make a purchase. Information We Collect We may collect the following types of information: Personal information such as your name, email address, phone number, billing address, shipping address, and payment details provided during checkout or when contacting us Technical information such as your IP address, browser type, device information, and pages visited on our site Usage information about how you interact with our website How We Use Your Information We use your information to: process and fulfill orders communicate with you about your order or customer service questions improve our website, products, and services maintain the security and functionality of our website comply with legal obligations when required Sharing Your Information We do not sell your personal information. We may share information only when necessary to operate our business, including: with trusted third-party service providers who help us process payments, manage website functions, or provide services related to your order when required by law or in response to a valid legal request in connection with a business transfer, such as a sale or merger Data Security We take reasonable steps to protect your personal information. However, no method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security. Your Rights and Choices You may request to access, update, or delete your personal information, or ask questions about how it is used. To do so, please contact us at painteddogdesigns22@gmail.com Cookies and Tracking Technologies Our website may use cookies or similar technologies to improve your browsing experience, understand how visitors use the site, and help us improve performance. You can manage cookies through your browser settings. Third-Party Links Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites. Children’s Privacy Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above. Contact Us If you have any questions about this Privacy Policy, please contact us at: Painted Dog Designs painteddogdesigns22@gmail.com Last Updated: 3/24/26
Contact Us
We’re always happy to help. If you have any questions about a product, your order, shipping, or anything else, please use the form below to get in touch. We will respond as soon as possible, typically within 24–48 hours.